Graduate Front Desk Officer at Critical Rescue International (CRI)

Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lekki, Lagos
Reporting To: Practice Manager / COO
Department: CRI MediClinic

Overall Purpose of the Job

  • Provide front-desk administrative function with focus on customer service and customer experience
  • Assist in accounting duties as assigned.

Roles & Responsibilities
Follow all policies and procedures laid out by CRI and contracting company including but limited to:

  • Company Policy and Procedures
  • Medical Treatment Policy and Procedures
  • HSE Policy and Procedures
  • Operational Policy and Procedures
  • Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
  • Responsible for handling front office reception and administration duties
  • Greet visitors warmly and register guests/patients, direct guests/patients as needed
  • Manage billing and payment activities for clinics
  • Complete other administration duties as assigned
  • Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
  • Assist with other duties as assigned.

Key Performance Indicators

  • Continued positive client satisfaction and feedback
  • Focus on customer service
  • Measurable generation of income for the organization for assigned services and products

Minimum Qualifications

  • Accounts/Finance Degree
  • Strong customer service / administrative / accounting experience
  • 1-3 years experience
  • Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
  • Primary Focus on Customer Service
  • Positive/outgoing attitude
  • Ability to adapt to various roles/responsibilities
  • Time management and organizational skills
  • Strong attention to detail and follow-through

Application Closing Date
23rd February, 2018.

How to Apply
Interested and qualified candidates should send their CV’s to:

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