Sales & Customer Service Executive at Whyte Cleon Limited

Whyte Cleon Limited is a Human Resource Outsourcing & Management Solutions provider in Nigeria with over 18 years business experience.

We are recruiting to fill the position below:

Job Title: Sales & Customer Service Executive

Location: Lagos

Job Description

  • We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Requirements

  • Proven working experience as a customer service manager or retail manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • B.Sc degree or equivalent qualification

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV’s to: recruitment@whytecleon.com with “Sales & Customer Service Executive” as subject.

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