IT System Support Supervisor at Sahara Group Limited

Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.

We are recruiting to fill the below position:

Job Title: IT System Support Supervisor

Location: Any City, Nigeria

Purpose Statement

  • The role of the System Support Supervisor is to maintain and operate servers and other infrastructure on the Sahara Group’s network.
  • The duties of an IT support analyst are wide-ranging and vary widely. The IT System Support team is charged with designing, installing, supporting and maintaining server infrastructure; planning for and responding to service outages and other problems that may arise.
  • To perform the job well, the role holder must demonstrate a blend of technical skills in diverse technology areas and use of Microsoft Office tools.
  • Other duties may include: Virtualisation and Enterprise Storage management, End user education, IT Project implementation and management of other specialized applications.

Key Deliverables:

  • Provide first level technology support as well as, where applicable, 2nd and 3rd level application/system support
  • Design, implement, monitor and optimize Enterprise Messaging  Architecture and other relevant systems
  • Interface with 3rd party service providers.
  • Provide periodic reporting of IT Support operations.

Knowledge/Skills:

  • Good knowledge of Windows 2008/2012 based messaging technologies: Microsoft Exchange 2010, 2013 and 2016 and mobile device management (MDM) system as well as a working knowledge of domain security  using Active Directory and Group policies
  • Hardware and software troubleshooting skills
  • Ability to design and implement disaster recovery solutions (backup and recovery of Exchange servers, file servers, etc.)
  • Good report writing skills and good IT process understanding
  • Very good problem solving skills – frequently under various sorts of constraints and stress
  • Other technologies include:o Virtualisationo Networking o Enterprise Storage solutions (SAN, NAS, etc.)

Minimum Qualification/ Experience

  • A Bachelor’s degree in the field of Computer Science/Engineering or any other Physical Science
  • 4 – 7 years qualitative experience in technology deployment or support
  • Certifications will be an added advantage.
  • Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English.

Personality Traits:

  • Highly analytical, hard-working
  • Creative & Logical
  • Organized, Professional conduct
  • Resourceful
  • Good interpersonal skills

Working Relationships:

  • IT Support and operations team
  • 3rd party service providers
  • Sahara Group staff
  • Other Stakeholders

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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