Cloud Operations Specialists at MainOne Cable Nigeria

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Cloud Operations Specialist

Location: Lagos, Nigeria
Department: Technical
Reporting Line: Cloud Operations Manager

Responsibilities

  • Will be responsible for day to day operations and support of the cloud infrastructure and solutions particularly Microsoft Windows System Center Suite of Solutions.
  • Provide configuration, support and upgrades of cloud infrastructure (Storage, Servers and Network).
  • Working with customers to resolve issues.
  • Monitoring and ensuring maximum uptime on existing hardware/networks.
  • Ensuring the proper deployment of new Cloud hardware, including servers, switches and storage arrays.
  • Managing and containing business risk as it pertains to the Cloud infrastructure.
  • Providing timely and effective responses and updates to work tickets and other requests.
  • Documentation in the form of basic how to documents, design documentation, performance reporting as well as operational procedures.
  • Performance monitoring and tuning the environment to achieve high performance
  • Handle escalations in a high pressure environment
  • Support capacity and growth of the cloud environment.
  • Support ticket / queue management.
  • Performing software, hardware and network maintenance and configuration changes as required.
  • Identifying, recommending and implementing potential improvements to service efficiency.
  • Drive major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Contribute proactively to new service development.
  • Ensure quality, up-to-date documentation exists for all service arrangements

Communications and Work Relationships:

  • The Cloud Operations Specialist will report directly to the Cloud Operations Manager.
  • And will also work closely with members of the Cloud team, Managed Services, Technical Sales, Project Management, Service delivery and other teams as required from time to time

Qualifications

  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Microsoft Certifications (MCSE,CCNA,CCNP,VCP,FCNA,FCNP) are strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience

Competencies Required

  • Hands on implementation, maintaining, and troubleshooting of complex virtualized environments
  • Thorough understanding of virtualization/cloud technologies & Architectures(Microsoft, VMware)
  • Experience with Microsoft system center (VMM,SCOM,DPM e.t.c) Windows Azure Pack
  • Linux/Windows server system Administration
  • Operations programing experience in Shell (Bash, KSH),
  • Experience with managing modern X86 blade/rack mount servers
  • Experience with managing and administering storage arrays
  • Experience managing and configuring network devices
  • Experience with configuration management tools
  • Experience administering a 24/7 high-availability production environment
  • Experience with relational database technologies such as Oracle/ Mysql/Microsoft SQL
  • Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
  • Strong familiarity with security as it applies to software, system and network engineering
  • A strong desire to troubleshoot problems and then distill processes into procedures, including documentation for both knowledge sharing and training of new employees
  • Ability to communicate effectively emphasizing written and oral presentation skills.
  • Ability to document both process and procedure as well as existing and new infrastructure.
  • Strong interpersonal and communication skills and comfortable in global working environment.
  • Good at building and cultivating team work.
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage

Demands of the Job

  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidate should:
Click here to apply online

Note: When the page opens, click on “Cloud Operations Specialist”

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